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Simplicity Is Overrated
I have become increasingly sensitive to the word “simple.”
 • Soofi Safavi
AI Transformation Does Not Happen to Leaders
AI transformation is often described as if it were an external force.
 • Soofi Safavi
Your Company Needs Agent Resources
Every organization already understands the need for Human Resources.
 • Soofi Safavi
You Cannot Govern Agents You Cannot Find
Once an organization moves from talking about agents to actually building them, a new problem appears quickly.
 • Soofi Safavi
The First Agent a Leader Builds
In a previous article, I argued that many organizations are not blocked by weak applications.
 • Soofi Safavi
Humans As One-Lane Offramps
Many enterprise AI efforts are trying to make applications more powerful.
 • Soofi Safavi
The AI-Native Contact Center
In a previous article, I wrote about the opportunity to improve customer-facing processes by using AI agents more effectively.
 • Soofi Safavi
Legacy Rehabilitation
A while back, I wrote about why I moved from the East Coast to San Francisco after more than 25 years of professional experience.
 • Soofi Safavi
The End of Traditional Software Engineering (and the Rise of Architectural Operators)
Software engineering is undergoing a fundamental shift—not incremental, but structural.
 • Soofi Safavi
Copilots Everywhere; Productivity Nowhere
I’ve spent a lot of time recently with large enterprises and legacy-heavy organizations thinking about AI, developer productivity, and the future of…
 • Soofi Safavi
End of the Inbox, Rise of the Task
In a previous post about ‘Ways of Working’, I referred to Cal Newport’s book, A World Without Email: Reimagining Work in an Age of Communication…
 • Soofi Safavi
Job Posting: Architectural Operator
Agent-Driven Software Engineering
 • Soofi Safavi
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